Delivery & Returns

Delivery options

Standard UK delivery normally takes 3–5 working days. Available services, destination restrictions and prices are shown at checkout. Our dispatch cutoff is 3:30pm; this does not guarantee same-day dispatch or next-day delivery.

Where free delivery applies, postage and packaging costs are accounted for within our selling prices. We do not retrospectively deduct hidden outbound postage charges from statutory cancellation refunds. Any applicable delivery surcharge must be disclosed and agreed before purchase.

If your parcel is delayed, missing or damaged, contact info@rzhomestore.com or WhatsApp 07863 979879.

Changing your mind

For most online purchases, notify us of cancellation within 14 days after the day you receive the goods, then return them within 14 days after notification. A clear cancellation statement is sufficient; no mandatory form or approval is required.

You pay direct return costs where disclosed before purchase. For goods that cannot normally be returned by post, the required cost information must also have been provided before purchase. We do not charge an automatic restocking fee. An evidenced deduction for handling beyond reasonable inspection may apply where legally permitted.

Faulty or damaged goods

Please report delivery damage preferably within 48 hours to help us investigate. Later reporting does not remove statutory rights. We remain responsible for valid claims concerning goods we sell, including other manufacturers’ products.

We cover reasonable return costs for valid statutory fault claims. The appropriate remedy may be a refund, repair, replacement or price reduction, depending on the circumstances.

Arranging a return

Contact us with your order number or other proof of purchase. For a fault, describe the issue and provide photographs if reasonably available. We will provide parcel-return instructions. Pack goods securely and keep proof of posting. Contact us before sending damaged batteries or hazardous goods.

Customer service: Monday–Friday 10am–5pm and Saturday 10am–1pm, UK time.

Full refund timings, cancellation exceptions, assessment procedures, business details and an optional cancellation form are in our Terms & Conditions.